Corebee
Corebee is a customer-support service for businesses that want AI to answer recurring questions and perform permitted actions in connected systems. Its homepage describes chat, email, WhatsApp, and phone channels, alongside calendar, CRM, store, and payment connections. The useful distinction is between drafting a reply and changing something in a customer's account: those actions need explicit permissions.
Define what the agent may change
Corebee says businesses choose actions it can perform automatically, actions that need approval, and actions that are off limits. Its examples include appointment rescheduling, contact updates, refunds, and credits. Dollar thresholds can determine whether a financial action proceeds or goes to a person.
The site's displayed conversations and settings are labeled as samples. Their example amounts are not default policy recommendations, and a successful simulated refund is not proof of reliability on a live payment integration. Set rules around your own responsibilities, then check how the connected system records the action and how exceptions reach your team.
For agencies and BPOs, the homepage describes separate client workspaces with their own knowledge, voice, and branding. It also lists API access for embedding the service in another product.
Keep the handoff usable
The features page says answers draw on existing help documents and that customers can request a person. It describes a confidence threshold that routes uncertain conversations to the team with the thread attached. Corebee says AI disclosure cannot be disabled.
A confidence value is the model's estimate, not an independently calibrated probability that an answer is correct. Review actual replies and escalation cases during a trial, including gaps in the help center and requests that exceed action permissions. The publisher's aggregate resolution figure should not be treated as the outcome your business will achieve.
The shared inbox is described as combining Gmail, Outlook, live chat, WhatsApp, and Instagram messages, with assignment, private notes, and status or tag filters. Verify your required channel and integration before planning a migration.
Pricing and a bounded evaluation
Corebee's pricing page advertises $99 per month, a 14-day trial, and a 30-day money-back guarantee. It describes unlimited conversations and team members, with no per-resolution or per-seat fee. These are publisher terms to confirm at checkout, not a comparative savings guarantee.
Evaluate both answer quality and permitted actions on representative requests before expanding access. Security and compliance descriptions on a marketing page are not substitutes for reviewing data handling, permissions, and contractual requirements for your business.