byVoice
byVoice offers AI voice and chat agents for customer conversations. Its homepage presents an AI receptionist that supports calls, SMS, and messenger conversations, books appointments, and updates CRM records. The wider byVoice plan comparison covers inbound reception, outbound calling, and chat automation.
Configure an agent around a job
An AI agent is a separate assistant configured for a particular job or campaign, such as answering incoming calls or making outbound calls. You can upload company documents into a knowledge base, subject to the plan's file-size allowance. The platform advertises multilingual conversations and voice options; confirm the language and voice you need in the platform before launch.
The feature catalog includes call routing, conversational IVR, voicemail transcription, and transfer to a human agent. It also describes a website chat widget and event-triggered messages through SMS, WhatsApp, or Telegram. These are different communication channels, so an evaluation should cover both the agent's response and the route to a person who can resolve an exception.
Connect communications with business records
The pricing page lists Twilio, CRM/HRM/ERP systems, Google Sheets, HTTP APIs, public API and webhooks, and Zapier or Make among its integrations. Its done-for-you service offers business-specific agent logic, CRM and telephony integration, then launch and tuning. Teams can therefore choose whether to configure the workflow or discuss implementation support.
Dashboards and supervisor analytics cover call activity and campaign performance. The product also lists outbound dialers and answering-machine detection. Ask which of the listed features your intended plan includes, to confirm each feature's tier assignment.
Budget for usage as well as the plan
The USD plans list Starter at $29 per month with 150 AI conversation minutes and ten simultaneous calls, Pro at $99 with 700 minutes and fifteen calls, and Business at $199 with 1,500 minutes and twenty calls. Business also lists a white-label option and implementation of one agent.
Included minutes cover time in conversation with the AI agent. The agent can continue after the included minutes run out, with additional per-minute charges. The page also lists separate token and automated-run allowances and extra usage charges.
PSTN, SMS, and WhatsApp traffic are paid directly by the customer to the provider. Prices exclude taxes, and the publisher says exchange rates can affect the actual charge. Review these costs alongside call volume and concurrency rather than estimating the total from the monthly plan price alone.