Infercall
Infercall is an AI receptionist for inbound business calls and website chat. It answers routine questions, qualifies enquiries, and takes the next action permitted by your setup. The official Infercall page describes call handling, supported bookings, transfers, and structured messages.
Preparing the business knowledge
Start with your website, then review what the receptionist learns. You can add documents and FAQs and keep prices, hours, service areas, and policies current. You choose the questions and boundaries used to screen an enquiry.
That preparation determines what the receptionist can say. Include the situations that require a consultation or a person, rather than leaving the agent to infer a price or promise. The publisher describes capturing an unanswered question instead of inventing an answer.
Connecting inbound calls
You can forward an existing business number or advertise an Infercall number. Forwarding choices depend on your carrier. Each number supports up to ten simultaneous calls, with 24/7 and after-hours handling.
Choose the greeting, voice, and language behavior available in your setup. Configure who receives transfers and what happens if nobody answers. Infercall can take a structured message and send the details to your team, so an unavailable transfer should still have a defined next step.
Booking depends on the connection
Supported booking integrations can check availability and create suitable appointments under your rules. Provider behavior varies: Calendly creates a scheduling link for the caller to finish, while SuiteDash appointment requests remain beta and need team confirmation. Fresha's public-information beta cannot book appointments.
Confirm a booking only after the connected action succeeds. Those distinctions matter if you need the caller to leave with a confirmed appointment rather than a link or request.
Reviewing conversations and cost
Infercall provides summaries, structured messages, transcripts, and recordings. Its feature page says recording review depends on settings and applicable consent requirements. Post-call intent and sentiment are AI interpretations for you to inspect.
Plans include minute allowances, while extra numbers and minute top-ups are billed separately. Number availability and verification depend on the country. Choose the region and allowance for your call pattern before connecting the line. SMS follow-up is consent-bound and intended for active conversations; the publisher excludes cold outreach and bulk campaigns.