Heyy

Heyy combines customer messaging with configurable AI employees. Its product homepage describes sales, support and marketing conversations across live website chat, WhatsApp, Instagram and Messenger. Campaigns, automations, a shared inbox and a mini CRM sit alongside the AI conversation tools.

Define the employee's information and actions

The FAQ describes an AI employee as a customizable entity that can answer FAQs, qualify leads, handle onboarding and connect with other tools. Setup includes employee settings and workflows, with custom integrations available for developers.
The publisher says users control the information an employee can access. Set a narrow task and review proposed behavior before exposing customer records or enabling an action. A support answer, lead qualification and outbound campaign are different uses of information, not interchangeable authorization.
Industry examples include product questions, order status, returns, scheduling and inquiry routing. They do not independently establish that the platform meets a particular regulated industry's obligations. No customer channel, CRM or agent was connected for this listing.

Keep the human workflow visible

Heyy positions automation as complementing a team by handling repetitive tasks, while people focus on complex work. The shared inbox, campaigns and customer-record features can support that arrangement, but the captured page does not explain every escalation condition or connector permission.
Check the specific integration and review path before allowing an employee to make consequential commitments. The homepage's broad integration and conversion-rate claims are vendor positioning, not proof that every system is supported or that a business will get the same outcome.
Encryption and secure-storage statements were not independently audited here. Review the actual privacy, retention and access configuration rather than relying on the general security FAQ alone.

Compare capacities and the total charge

Plans distinguish users, AI employees, credits, storage per employee and available actions. Hobby has bounded channels and automations; higher plans list unlimited channels or automations but still have monthly credit and other capacities.
Credits are used for AI messages and automation triggers. The pricing page explicitly says additional charges apply for credits and WhatsApp messages. Extra users, numbers, integrations, AI copilot and employees are separately priced add-ons.
Monthly prices and lower yearly equivalents both appear in the capture. Confirm the billing term, trial and renewal conditions, and whether an advertised action or asset limit fits the intended workflow before subscribing.