AI Phone Agent
NeverClosed.AI is an AI phone and booking service for businesses that take reservations. Its official homepage describes a sequence in which an agent answers a call, handles questions, checks availability, collects payment through a checkout link, and confirms the booking. The publisher presents tours and outdoor activities alongside other appointment-based businesses.
Answering questions and making bookings
The agent learns business information from FAQs, websites, PDFs, and uploaded policies. The feature page describes scheduling and rescheduling against live availability, calendar synchronization, and confirmations. FareHarbor integration includes two-way synchronization of availability, pricing, and bookings; the platform also lists booking tools such as Rezdy, Peek Pro, Checkfront, and Xola.
NeverClosed supports human transfers when a request needs staff attention. Routing can use an employee directory, departments, or situations such as cancellations and complaints. Its receptionist-agent feature routes callers between location-specific agents.
Payments, follow-up, and call records
NeverClosed sends Stripe payment links by SMS during a call. The feature page says the agent does not take card information over the phone. Businesses can configure packages or add-ons and manage refunds through an administration panel.
Calls have searchable transcripts, and the platform offers call recording and analytics. A communications hub brings calls, SMS, and emails into one customer timeline. Follow-up options include SMS templates, emails with booking links, and outbound reminder calls. The homepage also describes using the same business training across voice, SMS, web chat, voicemail, and email.
Monthly fees and usage thresholds
The pricing page lists Starter at $250 per month per AI agent. It includes up to 1,000 inbound calls or $10,000 in bookings, whichever is reached first. Growth lists $450 per month per agent, with 2,500 inbound calls or $25,000 in bookings. Enterprise is custom-priced for higher-volume and multi-agent requirements.
The publisher says setup is free and charges begin when the agent goes live. Its FAQ describes month-to-month billing and cancellation with 30 days' notice. If usage approaches a plan limit, it offers an upgrade or custom overage discussion. Those explicit tier thresholds are the useful basis for comparing a plan with expected call and booking volume.