Xurrent
Xurrent is a service and operations platform for enterprise IT teams and managed service providers. It combines IT service management, incident response and status-page communication, with its Sera AI functions built into those workflows.
Work on requests inside the service desk
Sera AI Assist summarizes requests, brings relevant knowledge into ticket notes and helps specialists draft replies or query the platform. The publisher also describes request classification and routing. The work remains inside the request interface, which can suit teams that need a suggestion or next action alongside the record they are handling.
Xurrent lists triage, closure and knowledge agents with defined skills. Triage includes duplicate detection and linking related configuration items. Closure includes verification notes and detecting replies that indicate a problem remains unresolved. The knowledge agent drafts articles from resolution threads. Knowledge managers review every draft before publication. The publisher says agent actions are logged and specialists can override them.
Coordinate incidents and tune the AI
For incident management, Xurrent describes alert filtering and deduplication, postmortem drafts assembled from incident context and automatic status updates. Its MCP Server supports connections with external models and agents. Sera AI Assist can also query the platform through GraphQL.
Sera AI Studio lets a customer tune behavior through a 10,000-character instruction file. You can define up to 150 request scenarios with expected answers for testing. It also checks request-template readiness and surfaces gaps in knowledge articles. These controls give a team places to examine its own material and expected answers before relying on automated responses. The homepage's adoption, accuracy and time-saving figures are vendor claims rather than independently verified results for a new deployment.
Licensing and evaluation access
The IT service management pricing page describes Starter, Corporate and Enterprise licensing, with separate MSP plans. ITSM covers incident, problem, change and request management; ESM extends that approach to departments such as HR and Facilities. Enterprise plans list broader ESM scope and support options.
Xurrent does not publish specific ITSM license prices. The publisher says each agreement depends on the organization's needs, and offers a guided proof of concept or sandbox instead of an ITSM freemium plan. AI is described as included in every tier without token pools or metered conversations, while standard API rate limits still apply.
Incident Management and Response has its own pricing page and trial offer. Establish which products, user types and integrations your agreement covers before treating a platform-wide feature description as a complete license entitlement. The captured ITSM tables repeat some user allowances with different figures, making a written vendor quote the useful reference for final limits.