Coniva.ai
Coniva is a platform for building customer-facing AI agents with business-specific information. Its feature page describes training an agent, embedding it on a site and examining conversations through analytics. The publisher's focus is customer support and sales interactions.
Supply business information
Coniva lists PDF, DOC, TXT and CSV uploads, website crawling, FAQ imports and custom question-and-answer pairs as training sources. It advertises file uploads up to 100MB, along with source version control and rollback. The agent features include conversational memory, intent recognition and entity extraction.
For a support workflow, start by choosing the material that contains the answers customers need. The feature list gives a useful set of input options, but does not document how conflicting answers or document updates affect an existing agent. Check those behaviors before relying on it for questions with changing policies or product details.
Deployment and conversation reporting
The feature page lists a JavaScript embed, a WordPress plugin and a Shopify app. Its analytics descriptions include conversation reporting, satisfaction scoring, common questions, conversion tracking and report exports. The pricing table also lists human handoff, which can let a team include an escalation step in its intended support workflow.
Availability needs checking by plan. The feature page advertises a REST API and several integrations, while the pricing page labels API access as coming soon. The captured table does not expose clear inclusion markers for every channel. Avoid assuming that all named integrations are available in every paid or free account. The advertised accuracy, response speed and uptime figures have no captured validation method.
Tokens and plan allowances
The pricing page lists a Free plan with 150 tokens per month, Starter at $99 per month with 2,500 tokens and Professional at $199 per month with 10,000 tokens. The plans list one, one and three team seats respectively, with custom Enterprise arrangements available.
Coniva defines tokens as its currency for messages, actions and AI responses. A simple query uses fewer tokens than a complex conversation or action, so a monthly token allowance is not a fixed number of customer messages. The service says users can monitor usage and buy more tokens; its FAQ describes notifications at 80% of the allowance and optional auto-refill. White labelling appears as an additional $29 monthly charge in the comparison table. Confirm action costs, channel access and refill settings when estimating the bill for your support volume.