AI Glossary

Chatbot

Also called conversational AI

What does “Chatbot” mean?

Chatbot: Any software you talk to through typed or spoken messages. Older chatbots followed scripted rules and menus; most modern ones are powered by large language models, which let them respond to open-ended requests in natural language.

Chatbot visual guide: Any software you talk to through typed or spoken messages. Older chatbots followed scripted rules and menus; most modern ones are powered by large language models, which let them respond to open-ended requests in natural language.
Visual guide Open full size (new tab)

What is an example of “Chatbot”?

A customer-support chat window on a store's website and assistants like ChatGPT are both chatbots, though they work very differently.