AI Glossary
Handoff
What does “Handoff” mean?
Handoff: Passing a task, along with the needed context, from one agent to another or from an agent to a human. A clean handoff states what was done, what remains and any open problems, so the next party does not start from zero.

What is an example of “Handoff”?
A support bot that cannot resolve a refund dispute hands the case, with its conversation summary, to a human agent.