AI Glossary

Handoff

What does “Handoff” mean?

Handoff: Passing a task, along with the needed context, from one agent to another or from an agent to a human. A clean handoff states what was done, what remains and any open problems, so the next party does not start from zero.

Handoff visual guide: Passing a task, along with the needed context, from one agent to another or from an agent to a human. A clean handoff states what was done, what remains and any open problems, so the next party does not start from zero.
Visual guide Open full size (new tab)

What is an example of “Handoff”?

A support bot that cannot resolve a refund dispute hands the case, with its conversation summary, to a human agent.