AI Glossary

Workflow automation

What does “Workflow automation” mean?

Workflow automation: Using software to run repeatable business processes, like moving data between apps, sending notifications or routing approvals, without manual effort. Traditional automation follows fixed rules; adding AI lets steps handle messy inputs such as free-text emails.

Workflow automation visual guide: Using software to run repeatable business processes, like moving data between apps, sending notifications or routing approvals, without manual effort. Traditional automation follows fixed rules; adding AI lets steps handle messy inputs such as free-text emails.
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What is an example of “Workflow automation”?

A workflow might read each incoming support email, have a model label its topic, then create a ticket in the right team's queue.

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See also

Agentic workflowTermOrchestrationTermAI agentTerm

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