ElevenLabs introduced ElevenAgents Campaign Manager on November 9 for teams running outbound campaigns. The launch post says a campaign can carry context across calls, schedule follow-ups and stop contacting a person when the goal is met or they ask to stop.
How does it handle a contact after the first attempt?
A team gives a campaign a contact list and an outcome, such as a booked appointment. The agent calls during configured calling windows. If nobody answers, it can try again later; if a person requests a callback, it can schedule that follow-up. The contact history records the decisions, so a human can see why a callback or redirect happened.
ElevenLabs says the campaign view also includes a funnel from enrollment to outcome. Cases that need a person to decide go into a needs-attention queue with the call context attached, and the records can be exported as CSV.
What controls can operators set?
Campaign Manager supports attempt limits, a separate cap for callbacks and campaign-level do-not-call lists. ElevenLabs says an opt-out updates the list when a contact asks to stop. Teams can also configure disclosures in the agent opening and prompt. These settings give operators a way to constrain behavior, but the team still has to choose the rules and check how the agent follows them.
What can existing ElevenAgents customers connect?
The launch post says teams can reuse their existing ElevenAgents agents and numbers. Contacts can come from a CSV upload or an API connection to a system of record. The supported channels at launch are phone calls, WhatsApp voice and WhatsApp messages. Email and SMS were described as coming later. For a team that depends on those two channels, the announcement does not establish a date when it can move its whole workflow.
