Hertz customers say AI car scans lead to unfair damage fees

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Hertz Customers Face AI Damage Fee Complaints

Hertz is facing customer backlash over the use of AI-powered scanners at select U.S. airports. The new technology aims to streamline vehicle inspections by taking numerous photos to identify damage.
However, renters are reporting issues with the system.

Many customers claim they've been charged for damage they neither noticed nor could readily dispute.
The core of the complaints centers around:

• Unseen Damage: Customers are being billed for minor imperfections that may have been difficult to spot.
• Lack of Human Oversight: The process lacks a readily accessible human to review the AI's findings, making it hard to challenge the charges.

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