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Hertz customers say AI car scans lead to unfair damage fees

Here's a concise rewrite of the provided article, incorporating your formatting requests: ## Hertz Customers Face AI Damage Fee Complaints Hertz is facing customer backlash over the use of…

Hertz customers say AI car scans lead to unfair damage fees

Jul 31, 2025

Hertz customers say AI car scans lead to unfair damage fees

Here's a concise rewrite of the provided article, incorporating your formatting requests: ## Hertz Customers Face AI Damage Fee Complaints Hertz is facing customer backlash over the use of…

Here's a concise rewrite of the provided article, incorporating your formatting requests: ## Hertz Customers Face AI Damage Fee Complaints Hertz is facing customer backlash over the use of **AI-powered scanners** at select U.S. airports. The new technology aims to streamline vehicle inspections by taking numerous photos to identify damage.

However, renters are reporting issues with the system. > Many customers claim they've been charged for damage they neither noticed nor could readily dispute. The core of the complaints centers around: * **Unseen Damage:** Customers are being billed for minor imperfections that may have been difficult to spot.

* **Lack of Human Oversight:** The process lacks a readily accessible human to review the AI's findings, making it hard to challenge the charges. ## RNC Chair Michael Whatley Enters Senate Race In a separate development, RNC Chair Michael Whatley has declared his candidacy for the Senate in North Carolina.