Virtual Assistant & Answering Service
Aira is an AI front-office service for businesses that need help answering inbound calls. The publisher's site describes a receptionist working with intake, qualification and scheduling agents, with transfer to a human when the business's rules call for it. It is relevant to service businesses handling routine enquiries, appointment requests and lead intake.
Teaching the receptionist your business
The setup begins with your website. Aira reads information such as services, hours and FAQs, then you configure the voice and call-handling instructions. Businesses can forward an existing phone number rather than replacing the number customers already use.
Set the questions that intake should collect, the cases that need routing, and the follow-up preferences before forwarding calls. The site describes capturing a caller's contact details, reason for calling and best callback time. Test those details with representative enquiries so the summary contains what your staff needs to act.
Booking and human handover
The scheduler description includes sending booking links by text. Elsewhere the site describes calendar booking and connections to CRM, calendar and team tools. Confirm the exact booking behavior with your calendar setup rather than assuming that a texted link and a completed appointment are the same outcome.
Aira supports direct transfer to your team under configured rules, and its comparison table describes message-and-summary fallback handling. Call records include recordings, transcripts and summaries. Use those records to review how an enquiry was handled and adjust questions that produce incomplete information.
Beeslee is a relevant comparison for appointment-based businesses evaluating AI call answering and scheduling. Compare the actual handover and calendar behavior, not the publishers' revenue examples.
Per-call allowances and limits
The receptionist pricing page charges per completed call rather than per minute. Plans include a call allowance and a per-call overage rate. A longer booking conversation therefore counts as one handled call under the described billing model, but calls beyond the allowance still incur charges.
The home page and pricing page display different language and integration counts. Check support for your required language and tools during evaluation instead of treating the broader headline as a plan entitlement. Revenue, labor-saving and response-time figures on the site are promotional claims or calculator outputs; they do not establish results for your business.