Sentie
Sentie combines custom business agents with human implementation support. Formation AI Research Labs, Inc., the Miami company behind the product, says a dedicated Success Manager scopes the work, configures integrations and stays involved while the agents run. The service targets operational tasks across connected business tools rather than a general-purpose chat subscription.
Define the workflow and the person responsible
The homepage illustrates quote follow-ups, support routing, deal updates and transaction reconciliation. These are examples of work the service aims to automate, not verified financial results from a customer deployment. Define which records an agent can read or modify before adopting a similar workflow.
Sentie advertises more than 248 integrations and says its team can connect additional services with APIs. An integration count does not establish support for every action in those apps. Ask for the precise permissions, fields and failure handling needed for your process. A quote-follow-up agent needs limits on whom it can contact and which prices it may promise.
The company assigns a human manager, but the captured pages do not fully explain who operates each agent day to day. Agree on approval points, monitoring and escalation responsibilities during scoping, especially for customer messages or financial actions.
Inspect the infrastructure claims
The about page says Sentie uses a portfolio of open-weight models, choosing among them by task. It describes US-based GPU infrastructure, logged and revocable actions, OAuth and scoped API tokens. These are company statements rather than an independent security assessment.
Confirm data residency, subprocessors and retention in the applicable agreement. Revocable access is useful, but it does not undo a message or record change already made. A pilot should show both a successful action and how the team investigates a failed one.
The homepage also advertises uptime and deployment-speed figures. The about page's under-thirty-minute message and homepage's under-a-week promise do not establish a universal delivery time for a custom integration. Obtain a scoped timeline.
Separate the free sandbox from production
The pricing page describes free assessment, Business Brain setup, agent building and sandbox tool connections without a credit card. Production plans start at $499 per month. Starter lists unlimited production agents and integrations with up to 1,000 monthly credits and a personal Success Manager.
Pro is $899 per month with up to 5,000 credits, an expanded support team and a priority build queue. Enterprise offers custom credits, dedicated infrastructure and a custom data-processing agreement. Unlimited agent counts do not imply unlimited metered work.
The captured page asks what counts as a credit but does not supply the answer. Get that definition and any overage terms before comparing costs. Begin with one bounded operation and measurable acceptance criteria, then expand after the logs, permissions and human support fit your business.