Chatboq
Chatboq is an all-in-one live chat, AI chatbot, and customer support platform for businesses that want to engage website visitors, automate routine conversations, and manage customer messages in a shared workspace. It combines live support with automation while keeping human agents involved when needed.
What it does
Chatboq adds a live chat widget to a website so teams can answer questions, help visitors explore products, and support purchase decisions in real time. Its AI chatbot tools are designed for common questions and guided conversational flows, with human handoff for cases that require personal attention.
The platform also provides an omnichannel inbox for website chat, email, and social messages. Teams can turn conversations, emails, and form submissions into trackable tickets, assign work, add internal notes, and follow issues through resolution. A built-in CRM stores customer profiles and interaction history so agents can respond with more context.
Chatboq’s pricing page lists a free plan, a Starter plan at $35 per month, an Essentials plan at $85 per month, and an Enterprise option with custom pricing. The free plan has usage and feature limits, while higher tiers add capabilities such as AI tools, integrations, analytics, and expanded team support.
Notable capabilities
- Website live chat with real-time notifications, visitor information, conversation history, and agent assignment.
- AI chatbot flows, knowledge-base training, AI reply assistance, smart responses, multilingual AI, and human chat takeover on supported plans.
- Shared messaging inbox covering website chat, email, and social channels, with mobile apps for iOS and Android.
- Ticket management with assignment, statuses, priorities, internal notes, ticket history, merging, and email-to-ticket features.
- Visitor analytics and reporting covering response time, resolution rate, CSAT, agent activity, visitor journeys, and real-time behavior.
Who it helps
Chatboq is aimed at support, sales, ecommerce, SaaS, and agency teams that need both customer-facing chat and internal conversation management. It may suit businesses that want to qualify visitors, answer repetitive questions, provide support, and track follow-up without separating these activities across several tools.
How it fits a workflow
A team can install the website widget, monitor visitor activity, and start proactive or reactive conversations. The chatbot can handle routine requests, while an agent takes over more complex interactions. Messages from supported channels can then be organized in the shared inbox, converted into tickets when necessary, and associated with customer records. This is a similar human-handoff workflow to Dealism Sales, although Dealism’s reviewed scope focuses specifically on sales conversations across Instagram, WhatsApp, and website live chat.
Strengths and limits
Chatboq’s main strength is its broad combination of live chat, AI automation, inbox management, ticketing, CRM context, analytics, and integrations. The vendor also describes privacy-oriented features such as zero tracking cookies by default, encrypted conversations, and no third-party data sharing. Practical access depends on the selected plan: conversation, visitor, agent, integration, analytics, and AI features vary by tier, and Enterprise capabilities require contacting sales.